Front-office multitasking between service encounters and back-office tasks
نویسندگان
چکیده
منابع مشابه
Front-office/back-office configurations and operational performance in complex health services.
BACKGROUND Acquired brain injury (ABI) occurs from various causes at different ages and leads to many different types of healthcare needs. Several Dutch ABI-networks installed a local co-ordination and contact point (CCP) which functions as a central and easily accessible service for people to consult when they have questions related to ABI. GOALS To explore the relationship between front/bac...
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ژورنال
عنوان ژورنال: European Journal of Operational Research
سال: 2020
ISSN: 0377-2217
DOI: 10.1016/j.ejor.2020.04.048